How to Contact Walmart Seller Support: Email, Chat & Phone Options

Walmart Seller Support provides assistance to merchants who sell on the Walmart Marketplace.

Walmart Marketplace gives sellers access to millions of customers shopping on one of the largest retail websites in the world. Your Walmart store presence puts your products in front of high-intent buyers, driving traffic to your listings.

As of 2026, Walmart Marketplace has moved all seller support and case management exclusively into the Walmart Seller Center. The Seller Center Help menu is the primary support channel for Walmart sellers.

To get help, sellers should log in to their Walmart Seller Account to access the Help section for support.

Walmart Seller Support Contact Options

Sellers can reach out to Walmart Seller Support via email, live chat, or phone depending on the situation:

Email: sellerhelp@walmart.com

Live Chat: Monday–Friday, 8 AM – 9:30 PM ET

Phone Callback: Available by request through Seller Center

This guide covers all support channels, self-service resources, and strategies to get faster responses.

How to Contact Walmart Seller Support

There are three ways to connect with Walmart Seller Support: email, live chat, and phone callback.

The method you choose depends on your specific issue and how quickly you need a response.

Email — Best for complex issues that require detailed explanations. Send to sellerhelp@walmart.com or file a case through Seller Center.

Live Chat — Best for urgent issues during business hours. Available Monday–Friday, 8 AM – 9:30 PM ET.

Phone Callback — Best for issues that are easier to explain verbally. Request through Seller Center (you cannot call directly).

For most sellers, starting with the Seller Center Help menu is the fastest path to resolution. The system guides you to the right support category based on your issue.

Understanding Walmart Marketplace Seller Support

Sellers on Walmart Marketplace may face challenges such as account issues and listing problems.

Common seller issues include pricing issues, seller performance issues, and Walmart Fulfillment Services (WFS) issues.

The support team helps with:

Account issues — Suspensions, verification, and login problems

Listing problems — Product approvals, errors, and pricing issues

Order and fulfillment concerns — Shipping, cancellations, and returns

Seller performance and policy violations — Understanding Walmart's guidelines

WFS issues — Inventory discrepancies, shipment errors, and inbound order problems

Knowing where to find the right resources can help you resolve issues faster—often without needing to contact support at all.

Using the Seller Center Help Menu

The Seller Center Help menu is your starting point for all support requests. It's designed to route you to the right resources quickly.

To access Help:

• Log into your Walmart Seller Account
• Click Help in the top navigation bar
• Browse or search for your topic

Support Category Selection Guide

Choosing the correct support category ensures your case reaches the right team.

Common categories include:

• Account & Settings
• Product Listings & Content
• Orders & Fulfillment
• Payments & Fees
• Walmart Fulfillment Services (WFS)
• Policy & Compliance

If you're unsure which category fits, start with the one closest to your issue. You can always clarify in your case description.

The system may offer self-service solutions before showing contact options. Review these first—many issues can be resolved without waiting for a response.

Self-Service Resources

Before opening a support case, sellers can utilize self-service options like FAQs and guides to resolve issues independently before creating a support case.

Sellers should utilize the self-service resources available in the Seller Center to resolve issues independently before contacting support.

Joining Walmart Seller Forums and Facebook groups can provide sellers with shared experiences and solutions to common issues.

Seller Center Help Articles

The Help section contains guides covering account setup, listing optimization, order management, and policy compliance.

Search for your topic or browse by category to find step-by-step instructions.

Walmart Seller Forums

Connect with other Marketplace sellers to share experiences and solutions.

Forums are useful for understanding how others have handled similar issues.

Walmart API Documentation

For technical integrations, the API documentation provides detailed specs and troubleshooting guides.

Access through Seller Center under the Developer section.

Seller Performance Dashboard

Review your metrics to identify issues before they become problems.

The dashboard shows order defect rates, on-time shipping, and customer feedback.

Walmart Marketplace Learn Resources

Marketplace Learn is a seller's go-to resource for managing their Walmart Seller Center account, providing policies, announcements, training documents, and videos.

The Marketplace Learn help hub contains guides, policy documents, and FAQs specifically for sellers.

Walmart Seller Academy is a resource full of video tutorials designed to help sellers learn how to use seller tools and understand fulfillment options.

The Sell Better Blog offers inspiration for sellers, including case studies, insights, and best practices to grow their business.

Walmart provides a monthly Marketplace Newsletter to inform sellers about the latest news, events, success stories, and seller tips.

The marketplace regularly shares release notes to inform sellers about important notifications, feature updates, and policy changes.

Marketplace Learn includes:

• Video tutorials for new sellers
• Best practices for listing optimization
• Policy updates and compliance guides
• Seasonal selling strategies

Access these through the Help menu or visit the Seller Center Resource Library. These resources help you avoid common issues before they happen.

How to Submit a Support Case

When self-service resources don't resolve your issue, submit a case through Seller Center.

Step 1: Navigate to Help

Click the Help icon in Seller Center. Select the category that matches your issue.

Step 2: Describe Your Issue

Provide a clear, detailed description. Include order numbers, SKUs, or screenshots when relevant.

Step 3: Choose Your Contact Method

Based on your issue type, you'll see available options: email, chat, or callback request.

Step 4: Submit and Track

After submitting, you'll receive a case number. Track progress in Seller Center under "My Cases." Sellers can track case progress and check for updates in their Seller Center inbox.

Walmart typically responds to support cases within two business days, but response times may vary based on the complexity of the issue.

Contact Methods

Email Support

Send detailed inquiries to sellerhelp@walmart.com or submit through Seller Center.

Email works best for issues requiring documentation, screenshots, or detailed explanations.

Include your seller ID and relevant order or listing information in every message.

Live Chat Support Availability

Live chat support is available Monday through Friday, 8 AM to 9:30 PM Eastern Time.

Chat works best for urgent issues that need quick answers. You'll typically connect with an agent within a few minutes during normal hours.

Live chat support is available for urgent issues during business hours, while email support is better for complex issues requiring detailed explanations.

Note: Chat may have longer wait times during peak selling seasons (Q4, Prime Day response periods).

Choosing the Right Contact Method

Not sure which contact method to use? Here's a quick guide:

• Need a quick answer? Live chat
• Complex issue requiring documentation? Email
• Technical problem hard to explain? Phone callback
• Non-urgent question? Self-service resources

When you explain your issue clearly upfront—regardless of method—you'll get faster resolution.

Social Media

Walmart has a dedicated support presence on social media, which can be used for public relations concerns or escalations.

Tag @Walmart on Twitter or reach out via LinkedIn for visibility on unresolved issues.

This method is best for escalations after other channels haven't worked.

Walmart Phone Support and Callback Options

Walmart phone support is not available through a direct phone number. Instead, sellers must request a callback through the Seller Center Help menu.

How to request a callback:

• Log into Seller Center
• Click Help in the navigation bar
• Select your support category
• Choose "Request Callback" if available for your issue type

Requesting a callback for urgent issues is available but if you miss a callback, you must request a new one. Walmart does not leave voicemails or retry automatically.

Callbacks are available Monday through Friday during business hours. For weekend issues, use email or wait until Monday for a callback.

Phone support works best for technical problems that are difficult to explain in writing, or when you need real-time troubleshooting assistance.

Troubleshooting Common Issues

Account Suspensions

If your account is suspended, check your email for a notice explaining the reason.

Common causes include policy violations, performance issues, or verification problems.

Submit an appeal through Seller Center with documentation addressing the specific issue.

Listing Errors

Listing errors often result from missing required attributes or category mismatches.

Review the error message in Seller Center and correct the flagged fields.

For persistent errors, contact support with the specific SKU and error code.

Payment Delays

Payments process according to Walmart's payment schedule.

Check your payment settings and verify your bank information is correct.

For missing payments, submit a case with the expected payment date and amount.

Shipping and Fulfillment Issues

Problems with shipping labels are common for new sellers.

If your shipping labels aren't generating correctly:

• Verify your ship-from address is complete
• Check that package dimensions are entered
• Confirm the carrier is enabled in your settings

For feedback on shipping performance, check your Seller Scorecard. Walmart tracks on-time delivery and provides specific metrics to help you improve.

Technical Problems with Seller Center

For technical problems like pages not loading or features not working:

• Clear your browser cache
• Try a different browser (Chrome recommended)
• Check Walmart's system status page
• File a support case if the issue persists

Include screenshots when reporting technical issues. This helps support diagnose the problem faster.

Tips for Faster Responses

Be Specific in Your Subject Line

A clear subject line helps support prioritize and route your case correctly.

Example: "WFS Inbound Shipment #12345 — Missing Units" is better than "Need Help."

Include All Relevant Details

Provide order numbers, SKUs, timestamps, and screenshots upfront.

This prevents back-and-forth requests for information.

Use the Correct Category

Selecting the right support category ensures your case reaches the appropriate team.

Miscategorized cases may experience delays.

Check Self-Service First

Many issues have documented solutions in the Help section.

Searching before submitting a case can save you time.

Follow Up Appropriately

If you haven't received a response within the stated timeframe, reply to your existing case.

Avoid opening duplicate cases, which can slow down resolution.

Keep Records

Save case numbers and correspondence for reference.

This helps if you need to escalate or reference previous interactions.

Communicate Professionally

Being polite and professional increases the chances of receiving a helpful response from Walmart support representatives.

Even if you're frustrated, keep your tone respectful and focus on the facts.

Provide Complete Details Upfront

Sellers should provide detailed information when submitting a support case to receive faster and more accurate responses.

Include order IDs, SKUs, screenshots, and a clear description of what happened vs. what you expected.

Avoid Duplicate Cases

Sellers should avoid multiple duplicate requests as this can slow down responses from Walmart Seller Support.

If you haven't heard back, reply to your existing case rather than opening a new one.

Be Specific and Provide Examples

When filing a case, clearly explain what happened and what you expected.

For example:

"Order #12345 was marked shipped on 1/15 but the customer says it hasn't arrived. Tracking shows delivered to wrong address. Requesting refund investigation."

This gives support everything they need without back-and-forth.

Reference Policies When Needed

For policy clarifications, reference the specific policy you're asking about. This shows you've done your research and helps support give you a precise answer.

Example: "Per the Prohibited Products Policy, I need clarification on whether [product type] is allowed for marketplace sellers."

Conclusion

Getting help from Walmart Seller Support doesn't have to be frustrating.

Start with self-service resources in Seller Center. Many common issues have documented solutions.

When you need direct support, choose the right contact method for your situation. Provide clear details upfront to minimize back-and-forth.

For complex or ongoing issues, keep records of all correspondence and case numbers.

With the right approach, you can resolve most seller issues quickly and get back to growing your Walmart Marketplace business.